Terms & Conditions

By using our website or requesting our services, you agree to these terms, subject to any mandatory rights you have under applicable law.

1. About MEHR — THE LABEL

• Legal business name: Mehr - The Label

• Website: https://www.mehr-thelabel.com

• Email: support@mehr-thelabel.com

• Phone: 044-42145614

• Business location: Chennai, Tamil Nadu, India

• MEHR provides information about its fashion products and collections and accepts customer enquiries. Customers may arrange a home visit, subject to availability and service-area restrictions.

  The website currently supports enquiries and home-visit arrangements; it does not offer online checkout. Any purchase is confirmed separately through our team.

  2. Website information and product availability

  We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, prices and other information are accurate.

  However:

• Colours may appear differently depending on your screen or device.

• Minor variations in fabric, print, embellishment or finish may occur.

• Product availability, sizes and designs may change.

• A product displayed on the website is not guaranteed to be available until confirmed by our team.

• If you need clarification about a product, please contact us before confirming a purchase.

  3. Home-visit service area

  Home visits are currently available within Chennai city limits only.

  All appointments are subject to availability and confirmation by MEHR. We reserve the right to request sufficient address information to verify eligibility for a visit.

  A request submitted through the website or another communication channel is not a confirmed appointment until we acknowledge and confirm it.

  4. Home-visit fee — ₹1,000

  A fee of ₹1,000 applies to a home visit.

• If you make a purchase during the visit, the ₹1,000 fee will be adjusted against your bill.

• If you do not make a purchase, the fee will be retained and will not be refunded.

• The fee relates to the home-visit service; it does not guarantee that a particular product, design or size will be available.

• Any applicable taxes, if required, will be handled in accordance with applicable law.

• Please confirm the fee and appointment details before payment. We will communicate the payment method and the arrangements for the visit when your appointment is booked.

  If MEHR cancels the visit or fails to provide the agreed visit, we will offer an appropriate rescheduling or refund, as applicable under the circumstances and the law. Nothing in this clause excludes a consumer’s mandatory legal rights.

  5. Appointment changes and cancellations

  Please contact us as early as possible if you need to change or cancel a home visit.

  Cancellation and rescheduling procedure: The specific notice period, permitted rescheduling window, and refund procedure for cancellations by the customer have not yet been confirmed by MEHR. Until a separate procedure is published and communicated to you before booking, please contact us at support@mehr-thelabel.com or 044-42145614 for assistance.

  We will communicate any applicable cancellation conditions before accepting the booking and fee. Any such conditions must be fair, clearly disclosed and consistent with applicable law.

  6. Prices, purchases and payment

  Product prices and any applicable taxes, delivery charges or other charges will be communicated before a purchase is confirmed.

  Because the website does not currently offer online checkout:

• Submitting an enquiry does not itself constitute a completed purchase.

• Our team will confirm the relevant product, price, availability and purchase arrangements.

• Payment instructions will be provided through the agreed sales process.

• Please retain any invoice, receipt or written confirmation issued for your purchase or home-visit fee.

• We will not treat an enquiry as permission to charge you for a product. Any purchase must be expressly agreed upon.

  7. Returns, exchanges and product concerns

  Returns and exchanges are assessed case by case. Please contact us at support@mehr-thelabel.com or 044-42145614 with your order or invoice details, a description of the issue and, where helpful, photographs.

  We will review the circumstances and explain the available resolution, if any. Please keep your invoice or proof of purchase.

  Before you buy, ask our team about any specific return or exchange conditions that apply to the item. We recommend that MEHR publish a more detailed policy specifying:

• The time limit for reporting an issue.

• Whether unworn, unused or tagged items are required.

• Whether sale, customised or altered items have different conditions.

• How defective, damaged, incorrect or misdescribed items will be handled.

• The available remedies and the expected processing time.

• Important: “Case by case” does not remove rights that consumers have under applicable Indian law. Nothing in these terms limits mandatory remedies for defective goods, deficiency in service, misleading descriptions or other legally actionable issues.

  8. Customer responsibilities

  When using our website or arranging a visit, you agree to:

• Provide accurate contact and appointment information.

• Use the website lawfully and not interfere with its operation or security.

• Treat staff and representatives respectfully.

• Confirm product specifications, sizes and prices before purchase.

• Avoid using our website or content for unlawful, fraudulent or unauthorised purposes.

• 9. Intellectual property

  Unless stated otherwise, website content—including the MEHR name and logo, photographs, product descriptions, graphics, design elements and written material—is owned by or used with permission by MEHR.

  You may view and use this content for personal, non-commercial purposes. You must not reproduce, distribute, modify or commercially use our content without prior written permission, except where applicable law permits otherwise.

  10. Third-party services and links

  The website may contain links to third-party websites or use third-party services. We do not control those services and are not responsible for their independent content, policies or availability. Your use of a third-party service may be subject to its own terms and privacy policy.

  11. Website availability and liability

  We aim to keep our website accurate and available, but do not guarantee uninterrupted or error-free operation.

  To the extent permitted by law, MEHR is not responsible for losses caused solely by temporary website interruptions, technical failures outside our reasonable control or a third party’s independent actions.

  Nothing in these terms excludes or restricts liability that cannot legally be excluded or restricted, including applicable consumer rights and remedies. We will not use these terms to avoid obligations imposed by Indian consumer-protection law.

  12. Privacy

  Your use of the website and our services is also governed by our Privacy Policy, which explains how we collect and use personal information.

  13. Complaints and customer support

  For product concerns, appointment issues, fee questions or other complaints, please contact:

  Mehr - The Label Email: support@mehr-thelabel.com Phone: 044-42145614 Address: Chennai, Tamil Nadu, India